[Warwick C]

Thanks for the great feedback.

After all the advice I realised that firstly, I didn't really understand what CRM software was, and secondly that I didn't have a full handle on what I needed.

After doing the homework I've decided not to go with CRM at this time, but to plan for it later. It has opened my eyes to a number of exciting possibilities that I'd like to explore.

Thanks again for your help.