 Re: Customer Contact Management Program Suggestions
Here's a slightly different view on it.
From your description it seems like a lot of the Contact Management you need goes into your email newsletters. You may just need better email management tools which can filter and segment your lists, so you can send only to those in Melbourne as per your example.
If you do it this way then information can be gathered and stored when someone signs up (when they fill out details to join one of your email lists) or you can add more of their information in manually later.
It's not a full-blown CRM software solution, but from your description I think it would cover what you want and need. If you used a hosted email marketing solution then it would be web based and could be accessed by you and your partner. You also kill two birds with one stone by storing customer data with your email management. $20-$30 per month would cover you with a range of email marketing providers.
Best of luck,
Luke
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