[bridiej]

I must admit I was quite disappointed to see that out of all the people I've helped only one had ever actually taken the time to put pen to paper and write a thank you letter to put in with his cheque.

I guess most of us just don't bother unless we've got a complaint - I know I never write thank yous but am very quick to get tapping away at the keyboard if I'm disatisfied.

TBH I don't find people take much notice of personal testimonials either - case in point, when we bought our house we had shocking treatment from the real estate agent (lies were told to us, we were told we couldn't put stuff in the contract etc. etc. etc. a veeeeeeeeeeeeery long list!). Anyone I hear is thinking about buying or selling property I tell them the story and hope they steer clear - unfortunately I know two people that are using his services, one sold her house a week after it was listed with him......

It's strange, if we were still in the UK and told people of our experience they wouldn't touch this company with a bargepole and very quickly their business would start to suffer. Over here people just see the big advertising budget and think "I'll sell my house through this guy" to list with him. Guess I have to get used to the cultural difference, maybe I'll just stop telling people my experience and let them figure it out for themselves (unless they're lucky enough to sell so quick rather than put up with the terrible trauma we had).