[whateverbusinesssolution]

Hi Donna,
Sorry to hear about the situation...

Is he amenable to meeting with you to discuss precisely why he is not paying? Is it a cashflow problem that could be solved by a payment plan?

I've often found that communication is the key to resolving these issues.

Alternatively, it may be that you will need to start legal proceedings for recovery of the debt. Your legal options will vary according to the amount of the debt and the type of entity. May be time to consult your lawyer.

You may also wish to review your trading terms & conditions to see if they can be improved to incorporate things like Retention of Title (if applicable) or charging clauses (again if applicable) to avoid a recurrence.