Help me provide what the people want!

[marvelit]

Well I have been here less than 24 hours, and I have already created multiple threads lol! I guess I have had a lot of questions, and no one to ask for a long time.

I have a set of questions that I need answered. I always ask myself these questions, but obviously thats not going to help me. If I knew the answers I would be a millionare, or at least on my way haha.

If you could take the time out to answer these, even if its not all of them I would be much appreciated. You can email me your answers if you dont want them publicly available. I think more businesses on here should be doing the same thing!


How did you find your current “computer guy”?

How many have you used in the past?

Why did you change businesses / people?

How often do you need help?

How much roughly do you pay?

What do you like about your current computer company?

What don’t you like?

Do you trust them, and if not, why?

What service would you rather, remote support (fixing via remote desktop), on site support(technician comes to your doorstep in person) or phone support, and why?

Do you pay for pro active maintenance? (ie monthly servicing of a server etc)

If someone was to approach you to change your computer service/repair provider, what sort of attributes would make you consider using this new business?


Thanks for your time!

Jacob

[Avatar Bookkeeping]

Originally Posted by marvelit

well i have been here less than 24 hours, and i have already created multiple threads lol! I guess i have had a lot of questions, and no one to ask for a long time.

I have a set of questions that i need answered. I always ask myself these questions, but obviously thats not going to help me. If i knew the answers i would be a millionare, or at least on my way haha.

If you could take the time out to answer these, even if its not all of them i would be much appreciated. You can email me your answers if you dont want them publicly available. I think more businesses on here should be doing the same thing!


How did you find your current “computer guy”?
*Wouldn't say I have a computer guy!! When I need someone usually referred by family member

how many have you used in the past?
*Two

why did you change businesses / people?
*Need was one off

how often do you need help?
*Rarely usually only when something goes wrong

how much roughly do you pay?
*Job related - replaced hardrive

what do you like about your current computer company?
*Wouldn't say I have a current computer company. Has to be one that meets my needs and fits my budget.. Which varies

what don’t you like?
*Very messy shop front, worked in the shop, not sure that was a bad idea, just messy & unclean! ! appeared disorganised, not sure he was..

Do you trust them, and if not, why?
*Not sure, vaguely uneasy but can't say why.. My son's business uses him so went with him where otherwise I may not have.

What service would you rather, remote support (fixing via remote desktop), on site support(technician comes to your doorstep in person) or phone support, and why?
*Phone support is O.K. If you can follow instructions..
*Like the remote desktop too,
*BUT for actual physical stuff have to have the face to face..
*ALSO Sometimes for those of us that are less computer literate it's easier to show rather than tell!!

Do you pay for pro active maintenance? (ie monthly servicing of a server etc)
*N0, but am considering updating my computer and may look at that now I am in business (up to now I haven't been in my own business)

if someone was to approach you to change your computer service/repair provider, what sort of attributes would make you consider using this new business?
*The personal connection!! You have to make sure that you are genuinely going to provide a personal service to them..
*They will go with you because they trust you and you make them feel like their business is important to you..
*Obviously you have to be able to meet their needs too, but that should be a given..
**Also look at the added value factor - try to be pro active and provide them with extra information, resources, helpful links, suggestions etc that isn't going to cost them and doesnt look like you are trying to get more out of them..


Thanks for your time!

Jacob

**hope some of this helps Jacob!!

[marvelit]

wow great reply!!!
that was really awesome, i really appreciate you taking the time out to fill that out for me.

I wish i could get more people like you lol!

Jacob

[Astrid]

Hi Jacob - just before I start - I am a MAC user ;-)


How did you find your current “computer guy”?

Ok

How many have you used in the past?

2

Why did you change businesses / people?

Moved

How often do you need help?

2-3 times / year, mainly product information

How much roughly do you pay?

Depends on the job and if I go to him or if he has to come, approx $80/hour


What do you like about your current computer company?

He answers even the silliest questions ;-) And I can reach him over the weekend in case of an emergency.


What don’t you like?

He's a bit chaotic, sometimes tends to not listen properly or tries to sell me stuff I don't want

Do you trust them, and if not, why?

Yes.


What service would you rather, remote support (fixing via remote desktop), on site support(technician comes to your doorstep in person) or phone support, and why?

Doorstep and phone, depending on how complicated things are. Why? Because I dont have time and not enough passion to work it out myself (although I can, but I just don't like it, I'm not a techno geek)

Do you pay for pro active maintenance? (ie monthly servicing of a server etc)

No.

If someone was to approach you to change your computer service/repair provider, what sort of attributes would make you consider using this new business?

I need that personal connection too, plus I like to get information presented to me as easy as possible, eg a monthly news update, tips and ideas. I always have the feeling that I have to find and ask the right questions to get the exact answer for me.
But it's still better than these kids at the Apple store ;-)


Hope that helped too.

Cheers
Astrid

[marvelit]

Hi Astrid,

Thanks for your reply!

Pitty your a mac user though LOL

thanks heaps.

Jacob

[Selene]

How did you find your current “computer guy”?
Local from yellow pages - but what appealed to me was that he was local.

How many have you used in the past?
2

Why did you change businesses / people?
First one - I asked him to come in and not only clean out the system, but also setup backup system and help with setting up multiple email accounts.

How often do you need help?
Currently I still need my emails set up properly but otherwise really just for a dust cleanout.

How much roughly do you pay?
$60-$90 per hour

What do you like about your current computer company?
Local / goes the extra mile and service is great

What don’t you like?
I am to lazy/busy to get him in to do what I need.

Do you trust them, and if not, why?
Yes

What service would you rather, remote support (fixing via remote desktop), on site support(technician comes to your doorstep in person) or phone support, and why?
Doesn't bother me as long as the job is done properly

Do you pay for pro active maintenance? (ie monthly servicing of a server etc)
No

If someone was to approach you to change your computer service/repair provider, what sort of attributes would make you consider using this new business?
I am often willing to give someone new a go but find that they tend to make promises and don't deliver.

[marvelit]

yay they are rolling in today

Cheers!