Wasn't quite sure where to post this so here it is! Obviously on Flying Solo we are introduced to a lot of a new business owners, and get to critique new websites for a variety of businesses. Almost every time I check out a new member's site, or review a website on the 'Tell it to me straight' forum I feel like I am providing the same comment so thought a singular post could address that. Contact Us Information and/or About Us Information at a website should always, IMO, include real contact information! Be it personally or professionally I will not engage a business that appears hard to contact or hard to find... a web-form as the only means of contact does not cut it for me. Granted, I actually prefer email/online communications and would opt for these but in the event email or web goes unanswered I want to know my options to get in contact with a supplier/provider. I always check out some credentials before paying a supplier for anything. Having this information at a website instills trust and doesn't result in a prospective customer/client having to search for that information... as business owners we should be making it easy for clients/prospects to get in touch with us rather than it being a mystery. So - my singular piece of feedback to anyone/everyone in business operating a website - please include at an easy to locate place: Business/company name (that of course will be registered with ASIC when I check their database) ABN - which again you will of course have if you are operating a business in Australia Phone number Email address Location/address - I understand some of us small business owners work from home and may not wish to publish a full address. Include a PO Box mailing address or general location (suburb/state) at the very least. By all means include a web-form at your site, but, please give me some additional contact options. Above I mentioned that only a web-form doesn't cut it for me... I'll go a step further. If this is your only contact method, I will not be purchasing your product or service. Am I alone on that? I don't think I am so it presents the question - how many sales are lost simply because these additional details are not listed at a website? Rant over... point made. Thanks!