Hoping someone can help. We registered a domain (.com) with an Australia domain register early last year. We received an email for the receipt and was told that we would receive email notification when officially registered in our name. We received that email the next day or so from them advising that it was registered and was ours for next 2 years. So since then we have registered the business, had a logo designed, had stationary etc made up etc etc And the website is being built and hopefully launched in the next month or so. Today we went back to domain register to register another domain for a future business (once again .com) and we logged on and domain discussed above wasn't listed with the rest of them. So we send them an email asking for them to add it (with attached copies of their notification it was ours etc) I have just received an email back saying sorry - we stuffed up and it wasn't actually available when we went to register it for you. They have offered a refund of the domain registration fee. And of course the alternative names that we had discussed at the time are no longer available. What recourse do I have? I have spent thousands of dollars and now can not use the name/domain? Anyone with any experience of what I can/should do to try and recover the costs? ETA if they had notified us straight away that is was no longer available - then no problem I understand that from the time they accept our payment to actually registering someone else could of beat them, but that didnt happen.