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Help.. could only find old post re refunds...

Discussion in 'Other discussions' started by HarryLuke Logistics, Jul 10, 2012.

  1. HarryLuke Logistics

    HarryLuke Logistics Well-Known Member

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    Hi All,

    Would love a little nudge in the right direction please...

    Does anyone clearly know what arises with online sales and returns of products? i know a lot has change of late and not sure i am across it.

    Main body of query... offering a money back guarantee... is the seller under any obligation to refund the cost of freight on goods returned for refund?

    Ty
  2. Couple It

    Couple It Well-Known Member

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    Have a look around the ACCC website - most of what you need to know regarding the new laws is in there somewhere.

    Wendy :)
  3. HarryLuke Logistics

    HarryLuke Logistics Well-Known Member

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    Thanks Wendy

    I did have a run through it,,, oh boy, interpretation is interesting.. guess we just need to remember that the consumer has the law stacked on their side.. mind you not saying that is a bad thing.. its just when you come across an 'awkward' client that pushes the boundaries of the law, it makes an interesting read....

    Still a little ambiguous.. there is a statement re returning goods that goes like this:
    ask the supplier to collect the
    rejected goods, if the goods cannot
    be returned without significant cost
    to the consumer.​
    What is 'significant cost'.. is it a percentage value of the said item, etc etc.. i may have to call to clarify as i cant find that definition...

    Cheers
    Jason

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