On the 24/2 this year I purchased a domain name for a side project. I paid via BPAY have the receipt number etc. Today I went on to the control panel and apparently there was some issue with it and I don't own it. I submitted an e-ticket (they won't discuss on the phone) VentraIP has given me a refund today saying they're not sure how their system allowed me to purchase it because apparently it was taken. A) what can I do about it? B) how can I find out details of the current owner? One website says a german guy owns it, another says moniker.com owns it. C) I want to scream :-/ D) Do I have any rights to the domain name? E) The domain name was apparently registered the EXACT SAME DAY that I registered it. What are the chances?