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Telemarketing referral anyone?

Discussion in 'Find the help you need' started by 612Sue, May 2, 2012.

  1. 612Sue

    612Sue Member

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    Hi,

    I have looked through the threads for telemarketer advice but it all looks pretty old so I thought I would ask the question again.

    Can anyone refer me to a great telemarketing company to cold call and provide me with warm leads?

    Thanks!

    Sue
    www.survivalstorehouse.com
  2. Pauline

    Pauline Member

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    Hiya Sue,

    Strategicall (www.strategicall.com.au) are good. Helpful and know their stuff. Stephanie Bressan is the lady who runs this... she'll be able to help you, I'm positive. :)

    Regards,
    Pauline
  3. AgentMail

    AgentMail Renowned Member

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    Hi Sue,

    If ever there were a place in the market, an SMB telemarketing company would be it!

    The problem I found when doing my research was that most companies wanted to lock you in to 40hrs a week, or else charge an absolutely exorbitant rate.

    My own personal opinion, and I am sure the telemarketing companies out there would disagree, would be to get someone with their own ABN, working from home and pay them an hourly rate. That way you can control the knowledge being given to the customer, you personally know who is making the calls for your business, and you can control the results.

    If, however you want to hit the numbers game, I do believe Bizz Buzz has a deal running at present for telemarketing for $99, and whilst I believe they use overseas staff, I believe that they only use native english speaking (although please check this as I am not 100% sure)

    It also depends what a 'lead' is worth to you. If you have a conversion rate of 1 in 4, and your average profit per sale is $5k, you probably wouldn't mind spending $500+ to get that lead, but if it is a retail item or small margins, telemarketing can quickly become ineffective.

    Hope this helps
  4. Trastas

    Trastas Member

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    How big is the project if you don't mind me asking?

    We currently have 10FT staff members doing just that for our Web based services by a company named Amberbase who do a really good Job.
  5. TehCamel

    TehCamel Active Member

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    i got really excited at that bizzbuzz deal..t hen saw the fineprint.. I'd need to find a list for them to call.
    sure.. i could probably buy lists somewhere, but i dunno where :)
  6. My Telemarketing Girl

    My Telemarketing Girl Member

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    Hi Sue,
    We can help! Please visit our website www.mytelemarketinggirl.com.au
    Happy to answer any further questions you may have.
    Cheers Maree
  7. Netfleet

    Netfleet Member

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    Agreed. If small number of leads, I would go it alone. Uni students are good for this - enthusiastic and cash hungry!
  8. ScopeDrafting

    ScopeDrafting Member

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    Offshore Staff is good for lead generation.

    Their website is www.offshorestaff.com.au

    Although they are based in the Philippines, their agents have very good english, you can get call samples or schedule a call from their agents to ensure you are happy before you sign up.

    They do one off campaigns for $229/20 hours. Only need to commit to a fortnight at a time.
  9. Shaukat Adam (Khalid)

    Shaukat Adam (Khalid) Renowned Member

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    I would be very concerned about how outsourced telemarketers affect your company image and brand.

    Listen to at least 100 of their calls so you are assured that you are happy with their approach.

    Large corporations have a real problem with this.There are customers who complain about the hard sell approach of outbound telemarketers but in reality it's the dealers who make the call.

    It doesn't make a difference even if the dealer identifies themselves as a dealer. their conduct affects company image and perception.

    My point? All great entrepreneurs started with connecting and engaging their audience. All of them.

    Don't delude yourself into thinking that you can run a business by outsourcing your sales department. It's ok for a while but you will need to learn how to sell eventually.

    outsource and in the mean time, do a course on consultative selling.
    1 person likes this.
  10. AgentMail

    AgentMail Renowned Member

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    Hi Khalid,

    Whilst I agree with your comments, I also think that there are some exceptions. At the end of the day, as any company grows, it may at some point employ sales people. This is essentially outsourcing the selling, you just manage the staff directly. If you can find a telemarketing company that will actually spend the time living and breathing your brand, it can work, but when you employ someone, it is certainly a lot easier, as yours is the only brand they breathe.

    As a small business operator, you are absolutely right, the owner needs to know how to sell, otherwise not only will they struggle, if they appoint someone else to do it for them, you don't know what is good and what is not in terms of results.
    1 person likes this.
  11. Shaukat Adam (Khalid)

    Shaukat Adam (Khalid) Renowned Member

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    im the first to recommend outsourcing and out tasking so you can focus on the $1000/hr jobs.

    The problem occurs when we outsource bcos "it's not my thing". that's an excuse. we need to know exactly what is involved when outsourcing and ideally have some experience even if that experience produced little to no results.

    Case in my point is outsourcing SEO. the supplier may use sneaky black hat tricks, spinning articles, keyword padding, dodgey backlinks and any other means that gets the client to page one - for a while. (im not even an seo guy but i can identify a dodgey seo vendor just by asking a few questions ;))

    This often backfires because the client is too lazy to understand what is involved and the reality of staying on page one in accordance with google's rules which incidentally require the website owner to engage clients instead of using tricks.

    Point is, if we don't educate ourselves, we will get burnt by our advisers and suppliers.

    I am an advocate for learning enough so that the supplier and advisor sees you with respect for doing ur homework and thinks twice before taking "short cuts".

    If one doesn't have the time to learn, hire a 3rd party who does know to ensure the deal is good for them. yes it costs more upfront but saves time, energy, money, sleepless nights and frustration in the long run.
    Last edited: May 4, 2012
    2 people like this.

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