Originally Posted by mexham
Anyway, last time I go back to that place. Makes you feel very awkward having to come up with excuses why you don't want what they are selling. Especially when you never wanted or enquired about it in the first place!
I don't know ... this is the bit I don't understand.
Why not just say "No." - why do you need an excuse?
If I'm pushed on something I don't want I'll say "No" - if they keep going I'll say
"Look - I know you're working on commission and I know how tough that is - I respect your hang-in-there attitude. But I'm not your client - you're not going to make comm off me ... you're better off moving on to the next call. Good luck!" And hang up.
No rudeness, no meanness, no feeling like crap or making up excuses.
Just learn to say no.
Nine times out of ten, the reason you find yourself in the pushy part of the conversation is because you haven't been honest with the sales person ... you've let them get through their speil, you've told them it all sounds good (because they'll ask ... "How does that sound?" - perfect opportunity to say "It's not for me.") - to get to the point where they ask for the order, they first have to have gone through a process where you've said "yes", "yes", "yes". (the other time is when you get someone who DOESN'T follow the script and just goes straight for the close without qualifying you first ...)
The biggest problem here is normally with women who feel it's 'rude' to say no ... so they just keep saying yes and then wonder why they get harassed. Liken it to being in a bar and getting attention from a guy ... you talk to him for a while, you're friendly, you say yes whenever he asks you if you think he's a nice guy and if you like hanging out with him ... then he asks you on a date ... and you're horrified????
Remember, the person on the other end of the phone is a PERSON ... probably on comm only ... and probably, in this economy, trying to sell advertising, going broke and unable to feed their wife and kids (I know a couple of guys like this) - and getting desperate. If you tell them yes they're going to go for the sale, because to them, it's not about the money - it's the difference between their kids eating and not. It's the difference between whether their mortgage payments are going to be made and whether they have a roof over their heads.
That doesn't mean you should buy something you don't want - but it also means that you're doing them a favour by saying "I'm not going to buy - move on to your next call - good luck!".
Personally, I admire tenacity on the phone. On occasion, I've taken the ones who were good tenacious (that is, who were polite but wouldn't give up) and gotten them jobs with friends ...
Said in a way of total assumption that I had agreed to it.
Dude ... seriously ... you don't EVER have to agree to ANYTHING.
"Don't worry, we can do all of that for you."
"Great - but I'm going to get several quotes before I go ahead. How much are you?"
Same with True Local ...
"Great, thanks for the information. I'm going to look into several different advertising options, so I'll take that on board and have a look at it and decide if it's for me."
"Push push push."
"Sure, I hear you - but you're not the only advertising option out there and I'm not going to spend money with you without doing my due diligence."
"push push push."
"What I'm telling you is 'no sale' - not today. You're better off going on to your next call."
Most importantly - DON'T take it personally. They're just doing their jobs and trying to make a crust, like the rest of us.