Pushy Salespeople

[SiteFlight]

Speaking from a customer point of view, I simply cannot stand salespeople that exert pressure on me to spend my money.

This happened today, when I received a call from Truelocal. If you've signed up on their directory, you've most likely had a similar call.

Basically the woman on the other end was so fast-talking that I didn't even catch a lot of what she said. It was a good 5 minutes into the call that I was finally given wind that what she was offering was going to cost me money. Not just a little; but $130 per month. What had started as a call asking me to confirm my listing had become a hard sales pitch for an upgraded listing.
She was halfway through asking me to let her choose keywords to add to Google AdWords when I said, "wait, how much did you say it costs?".
"One thirty a month" she said. I told her I couldn't afford it right now, so she said well, I can go with the $88 plan for now and upgrade once I see the results.

I finally managed to tell her I wanted to think about it. Then I hung up, and burst into tears from the anxiety that had developed during my conversation with her.

I am not going to go with this upgrade. I don't care how much exposure my business gets: nobody treats me like that and gets a sale from me. Not EVER.

Some advice from a shy person. This sales technique is nasty and rude, and does not put you in a favourable light. Please do not do it.

[mexham]

Hi Natalie, sorry to hear about your experience. We had a similiar phone call also. I didn't take the call myself, but my partner did, and I guessed it was along similiar lines.


I had a really annoying experience the other day also at a nationwide tyre store. They offer free punctures for life, all good, so I took in the car to get a flat fixed. Then just as I expected, as the guy was checking my tyres he got all serious.. "How new are your tyres, when was the last time you had them balanced, aligned etc etc." Then said something along the lines of 'don't worry we can do all that for you at the same time'. Said in a way of total assumption that I had agreed to it. Had to ask him a couple of times for a price, $130! Told him I didn't want it, hadn't budgeted on spending $130 today and to just fix the tyre. He wasn't so friendly after that.

I see now how this place can offer free puncture repairs because they then pressure sell you into something else. Just the way he did it in such an assuming manner, not asking if I wanted it done.

Anyway, last time I go back to that place. Makes you feel very awkward having to come up with excuses why you don't want what they are selling. Especially when you never wanted or enquired about it in the first place!

[peppie]

My very great sympathies Natalie, it is never nice to be pushed around like that.

We have a policy in our household that ANY obvious sale calls get cut off quickly. Especially the ones that come at about dinnertime etc.! Also, never respond to the "just need to confirm your details" sort of call, you simply do not know if they are who they say they are. We get calls for example wanting to confirm who we currently have our phone service with, if they are who they say they are they should know.

Personally, I know that this sort of sale technique does work on some, but I prefer to talk about the benefits and let the client make their own mind up. At least then you know you will not get a backlash/badmouthing later.

[linkartist]

Personally, anyone who does the hard sell, or works off a script or whatever, does not get my respect, or my sale.

I have found GE Financial to be like this - to the point where I now refuse to answer 'blocked' numbers that don't leave a message. I cannot stand being ambushed on the phone, because more often than not I end up being pressured into making commitments I can't make JUST to get them off the phone.

One thing I find interesting is that they don't seem to have figured out that no-pressure, and being helpful gets you way further than the hard sell. Well, for me it does anyway.

[Burgo]

Yes I ve had the 'truelocal treatment'. Sounds as if they haven't learned a thing.

Telstra got a bit pushy last night as well.

So it appears thesec call centre people are now being pushed harder and harder to get sales. Closeur is now not in six weeks.

[LeelaCosgrove]

Originally Posted by mexham

Anyway, last time I go back to that place. Makes you feel very awkward having to come up with excuses why you don't want what they are selling. Especially when you never wanted or enquired about it in the first place!

I don't know ... this is the bit I don't understand.

Why not just say "No." - why do you need an excuse?

If I'm pushed on something I don't want I'll say "No" - if they keep going I'll say

"Look - I know you're working on commission and I know how tough that is - I respect your hang-in-there attitude. But I'm not your client - you're not going to make comm off me ... you're better off moving on to the next call. Good luck!" And hang up.

Done.

No rudeness, no meanness, no feeling like crap or making up excuses.

Just learn to say no.

Nine times out of ten, the reason you find yourself in the pushy part of the conversation is because you haven't been honest with the sales person ... you've let them get through their speil, you've told them it all sounds good (because they'll ask ... "How does that sound?" - perfect opportunity to say "It's not for me.") - to get to the point where they ask for the order, they first have to have gone through a process where you've said "yes", "yes", "yes". (the other time is when you get someone who DOESN'T follow the script and just goes straight for the close without qualifying you first ...)

The biggest problem here is normally with women who feel it's 'rude' to say no ... so they just keep saying yes and then wonder why they get harassed. Liken it to being in a bar and getting attention from a guy ... you talk to him for a while, you're friendly, you say yes whenever he asks you if you think he's a nice guy and if you like hanging out with him ... then he asks you on a date ... and you're horrified????

Remember, the person on the other end of the phone is a PERSON ... probably on comm only ... and probably, in this economy, trying to sell advertising, going broke and unable to feed their wife and kids (I know a couple of guys like this) - and getting desperate. If you tell them yes they're going to go for the sale, because to them, it's not about the money - it's the difference between their kids eating and not. It's the difference between whether their mortgage payments are going to be made and whether they have a roof over their heads.

That doesn't mean you should buy something you don't want - but it also means that you're doing them a favour by saying "I'm not going to buy - move on to your next call - good luck!".

Personally, I admire tenacity on the phone. On occasion, I've taken the ones who were good tenacious (that is, who were polite but wouldn't give up) and gotten them jobs with friends ...

Said in a way of total assumption that I had agreed to it.

Dude ... seriously ... you don't EVER have to agree to ANYTHING.

"Don't worry, we can do all of that for you."
"Great - but I'm going to get several quotes before I go ahead. How much are you?"

Same with True Local ...

"Great, thanks for the information. I'm going to look into several different advertising options, so I'll take that on board and have a look at it and decide if it's for me."

"Push push push."

"Sure, I hear you - but you're not the only advertising option out there and I'm not going to spend money with you without doing my due diligence."

"push push push."

"What I'm telling you is 'no sale' - not today. You're better off going on to your next call."

Don't panic.

Be honest.

Most importantly - DON'T take it personally. They're just doing their jobs and trying to make a crust, like the rest of us.

[Dardee]

If I want something I will enquire about it. If someone calls me up out of the blue they won't get the sale. Simple as that. If I have done the research and determined what I want I can make an educated decision. Cold calling me simply catches me off guard, unprepared which always results in me telling the person swiftly I am not interested and hang up.

Even if I have made the call I will end a conversation with a pushy salesperson and call back hoping for someone more polite.

I refuse to deal with rude, pushy people.

Saying that, I had an interesting phone call today from a company that was reading this forum. I was somewhat surprised. You never know who is reading it. ;-) Fortunately for the person I spoke to he was very nice and not pushy.

[LeelaCosgrove]

Interesting, Darren - you say you NEVER buy from a cold call and then you say that someone cold called you today and they were lovely ... so really, do you mean you won't buy from someone who calls you up and says:

"Buy this now!"

(typically, these tend to be O/S call centres)

Or people who try to trick you?

Because those people are NOT salespeople. They're con men. And despite what many people think - there IS a difference.

The fact is - cold calling works. I've made a great deal of money both for myself and for clients using cold calling.

And at the end of the transaction I have, more than once, had clients hug me and thank me for selling them.

And just to be clear - I don't AGREE with salespeople being pushy - it's simply a fact of life (ESPECIALLY when you're in business), so you need to learn to deal with it and not freak out when it happens.

More importantly, those people who get terribly upset and emotional about it need to learn a bit of self-confidence - it's just not emotionally healthy to fall into a heap because someone asked you to buy something you didn't want.

[Dardee]

I never said I bought anything. ;-)

I don't buy from cold calls and didn't in this case either. He may have got a little further than usual, but I never commit to ANYTHING over the phone from a cold call.

[peppie]

Point taken Leela, but not everyone does fight back and that is exactly why these people keep at what they do. Sooner or later they will find someone who will buy, maybe because they truly want the product, but mostly I suspect in this case simply because they are too shy, outpaced or embarrassed to do otherwise. They rely on bully tactics and that is just down right cruel.

Not everyone is as pushy back, like you and me, it's a fact of life!!!!! And BTW, there are many businesses that survive very well without having to resort to Cold Calling. Personally the whole idea gives me the shivers (heh heh).