
04-08-10
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 | Power Member | | Join Date: Apr 2010 Location: Albury, NSW, Australia
Posts: 534
Thanks: 4
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Re: List of 15 Australian Business Directories
Ok, so Jenish has send me the list of directories as promised, including over delivering with 20 instead of 15. All good.
He's also used the opportunity to sell me on a toner cartridge for my laser printer, and his price looks good. But i'm not in the market for a toner yet, so how is he going to get a sale from me? Lets work through this.....
I would genuinely buy from Jenish as his price is good and he seems a decent guy, but unless we continue communication I could forget who he is in 6 months time, and when I go to buy a toner not have a chance of remembering.
SO Jenish - your business challenge is how to remain "top of mind" (not just to me, I'm using this as a learning exercise for you).
A couple ideas I could think.
Some sort of a reminder service, whereby you ask customers why they buy or when they contact you, how long their toner/ink normally lasts. Say they say about 3 months. In 2.5 months you send them a professional email seeing how they are going and if they are ready to order yet. Of course to be successful you will need to AUTOMATE this somehow as putting a note in your calendar manually or something isn't a long term solution.
Second, IF someone orders (may not work in my case as I haven't bought yet), send each person a sticker with their toner (with your details on it), and a note to stick it on their printer. If even 1 in 3 actually do this, when they go to order, your details will be right there for them to reorder from you - your sort of business is built on reorders. Or if your low budget extends to it, magnets are another idea (if it was me I would send both). They are a brilliant low cost product for the sort of items people only use a few times a year, and only half remember - like plumbers, electricans, lawm mowing guys and toner cartridge salesmen! This goes on the fridge, and again when i'm ready to order it's right there.
Hope this gives you some more ideas and may get your thinking of more. I'm not joking around, I really will buy from you, but you have to work out a way to remind me in 6 months time, in a professional manner so I remember you (my toner will probably last that long). One idea that would NOT work would be bombarding me regularly with emails on specials on models not relating to me, so you will have to be more creative than that.
Matt
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