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Join Date: Dec 2008
Thanked 4 Times in 3 Posts
| | Re: How to improve sales in a service station?
'Service-station' is a great word - it implies that you give 'service' as opposed to just being a 'fuel-station'.
In these days of falling customer service (and I believe there's another thread about this) the best way to increase your business is offer just that - Customer Service.
There are many people, older ladies particularly, who would just love to have somebody to check the oil and water, check the tyre pressure, and perhaps put the fuel into the car for them. Even cleaning the windscreen will help with gaining repeat business and a great reputation.
You might decide that it's not cost-effective to offer this service everyday, so perhaps the 'quiet' days of the week might help to increase business.
Sometimes it's the simple things that create the best business reputations.