
21-12-08
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| Member | | Join Date: Dec 2008 Location: Mosman
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Re: Can anyone advise on Email marketing with optional double opt-in?
We offer an email marketing solution.
We know our competitors are not providing the level of support and value-added services most customers need and to be honest it's the main reason we started offering an Email Marketing solution.
We provide a local service for Australian based businesses. We deliberately don’t have an on-line support channel because we want our customers to know they can contact us directly if they need help. Typically most enquiries require a simple answer and that shouldn't be something you should wait days for.
The key points of differentiation we offer with our email marketing solution are:
Local support (i.e. Australian based) – we have people you can telephone (or email directly) when you have questions or if you need some help.
The functionality offered is very similar to our competitors but our customers believe our product is much easier to use, especially for people who aren't familiar with the concepts of email marketing, HTML and so forth. Infact, some of the functionality is above and beyond some of the competing products.
Although we don't sell our product on price and instead we sell on quality of our personalised service, our pricing model is flexible and in many cases more competitively priced.
We're focused on the Australian market because we know first-hand that businesses need support who they can contact to get answers when they need it - not just via a website help-desk but also pick up the phone or directly email if necessary.
We provide customers with on-site support if located in Sydney or Canberra (and soon we hope to expand that to include Melbourne).
We have taken on customers from ConstantContact, 1ShoppingCart, and AWeber. All of them have varying reasons for leaving their previous Email Marketing solution.
Typically we found that customers were not happy with the pricing model, some don't have the functionality that a proper email marketing solution has. Some of them you have to use your own email servers - which most Web Hosting companies won't have a bar of.
One customer told their Email Marketing provider wouldn't allow them to use their own template which their designer had created, they had to use one of the built-in templates.
If you want to deal with a supplier that offers the personalised service and appreciates you, not just some company that bills your credit card each month, then let me know. We'll send you a demo account and you can try it out for yourself.
Last edited by 2way Technology; 21-12-08 at 10:02 AM.
Reason: Too long
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