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Join Date: May 2012
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| | Re: Systyems down! Fallback Procedure
Depending on the various data types your business may work with, I could suggest two solutions. I am posting from a view of preventing the failure before it impacts your staff and clients, or at least reducing the impact, but sometimes this is not economically feasible. It sounds like you already have a good idea of the procedures that need to take place, and well documented processes which can be carried out manually can work as an excellent fallback in the event of system failures.
If the identified risk justifies it, you could see if your hosting provider have an option to run a replica of your solution, which can be switched to in the event of a failure of your main hosted server.
To maximise availability there would be the option of having a replica running with an entirely different hosting provider, in the event of a data centre or comms failure with your main solution.
You could run an internal server that replicates some of your main data (doc templates, customer contact databases, supplier lists, invoices etc). This may take considerable time and resources to implement, but could provide some of the key data for your staff to continue operating at reduced impact. This could be setup to replicate changes on a scheduled basis, or as they occur on your hosted system.
Again depending on the identified risk, you could run a complete replica of your hosted solution locally. For proprietary CRM solutions this would incur licensing fees and additional overhead, but can mitigate potential risk and allow business processes to continue without a link to the hosted system.
Hope you find this useful,