Customer service
Good customer service is essential to the continuing success of your business. In today's competitive marketplace, if you don't provide good service you won't attract and retain customers.
Businesses that make quality customer service a top priority can generate higher profits and get greater market share. By providing superior customer service, your business can grow by increasing the:
- number of customers through favourable word of mouth advertising
- dollars spent by each customer per transaction
- frequency and number of times your customers shop with you.
By creating a service culture you can help ensure that your business and staff focus on providing excellent customer service.
What to do...
- Read How happier customers can lead to healthier business (PDF, 0.34MB) - Customer Service Guidelines.
- Check Consumer.gov.au's For Business section for what the law says about dealing with consumers.
- See customer service information in your state or territory.
This content is supplied to Flying Solo via business.gov.au,
the Australian Government's principal website for business information and resources.
