Communication skills
Clear and effective business communication skills are essential for running a successful business, but due to the different experiences and backgrounds of each client, it’s not always easy.
This section provides advice on a wide range of business communication skills including how to handle difficult conversations, how to avoid business jargon and anger management. It also looks at specific types of communication including telephone sales techniques, email communication and informal communication.
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Communication skills
Stuck on your headline? Use this cheat sheet of 16 formulas.
It doesn’t matter how tasty your content is. If you haven’t created a mouthwatering golden crust, no-one will want a bite out of it....
Communication skills
3 subject line formulas to get people clicking your emails
How often do you delete emails without opening them? Those are the emails we want to avoid writing for our mailing lists. Consumers check...
Communication skills
Stop! Before you press send on that email – read this first!
When you think of the amount of time and energy devoted to outrage at misinterpreted emails and texts, it’s worth understanding a bit behind...
Communication skills
5 book writing tips that work
As today is the very day my latest tome hits the shelves, I figured it was ideal timing to share some writing strategies that...
Communication skills
7 writing prompts for small business bloggers
Blogging can be one of the most effective ways to market a small business – but what if you’re stuck for ideas? Use these...
Communication skills
How to structure your blog posts
Want your blog articles to be easy to read, easy to write and easy for your readers to take action on? Structure them using...
Communication skills
Meet Crocks: Australia’s #1 bloke
Imagine if we spoke about ourselves the way some businesses speak about themselves. Imagine no more, Crocks is loving himself sick.
Communication skills
Want to write a business book? 7 questions you MUST answer first
If you’ve always wanted to write a business book, but can’t get out of your own way, these seven questions from Kelly Exeter will...
Communication skills
