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Mary is an expert in ISO9001 Quality Management Systems and business improvement. She believes strongly in a practical, business-focussed approach to quality.
She loves sharing her knowledge of quality systems, providing practical tips in her blog and quarterly newsletter and she lectures on quality systems to our future scientists.
Mary also loves to help small businesses implement quality systems and write their own practical user-friendly procedures to help improve business consistency and gain a competitive edge.
As a scientist, Mary also provides specialist accreditation advice to the forensic, medical, scientific and testing industries.
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"Sometimes the questions are complicated and the answers are simple." - Dr Seuss
No one’s first year in business goes quite as they expect, but that’s not necessarily a bad thing. It’s the surprises or ‘un-expectations’ that can be most valuable. Read more0
In my experience, juggling motherhood and business is an enormous challenge, but it comes with some unexpected benefits. Read more13
Creating systems for your business allows you to streamline processes, manage new employees more effectively and, in effect, grow. But are your systems ready for hiring new staff? Read more2
Focus on these areas when implementing small business systems and you’re sure to get the best returns on your efforts. Read more2
“Not another Word document!” Make your instructions more engaging by choosing a format that best suits the purpose, the place and the people. Read more2
The purpose of instructions is not only to help staff do their job efficiently and accurately, but also to improve business results. Follow these tips to ensure your instructions achieve just that. Read more2
Are you unsure about the difference between a procedure, policy and instruction and when they should be used in your business? You'll be a ‘Wizard of Docs’ by the end of this article. Read more6
Without the benefit of a trusted referral, engaging a business consultant requires very careful consideration. Here are some essential things to think about before making your choice. Read more7
Creating a manual for your business will help to ensure it runs efficiently and at a high standard, even in your absence. Read more9
Process documents are an incredibly useful resource for small businesses. Here’s how to ensure your business documents work harder for you. Read more0
Does the thought of implementing a business system send a shiver down your spine? Then here’s a painless introduction to four key areas that would benefit from business systems. Read more6
The key to meeting client expectations is to manage them well in the first place. Make sure your clients know what to expect by focusing on these five areas. Read more2
Customer complaints are an inevitable part of running a business. After all, it’s impossible to please everyone all of the time. Instead of looking at complaints negatively, see them as a great opportunity to improve your business. Read more2
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