Jo Ucukalo is a complaints expert and CEO of Handle My Complaint, a commercial dispute resolution business.
Jo’s mission is to assist businesses in eradicating consumer complaints. She believes complaints are an exciting opportunity to turn a negative into a positive business experience.
She is passionate about educating and assisting businesses to deliver great customer service. Jo has worked with businesses, both big and small, to assist them in better understanding their customer complaints as well as ways to resolve and avoid them. Her work has reduced consumer complaints and produced cost savings for businesses.
Jo’s specialities are in customer communication, dispute resolution methods and business process improvement.
Her media exposure includes: Channel 10 News, ABC Radio, A Current Affair, The Sydney Morning Herald, Today Tonight and The Age.
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"For every minute you are angry you lose sixty seconds of happiness." Ralph Waldo Emerson
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