Once your solo business is up and running the next focus is attracting new business. One of the best ways of attracting new business is through business referrals.
As well as looking at specific ways of getting a business referral, this section also includes information on building rapport, building relationships and choosing the right customers.
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Positive word-of-mouth is the main source of new business for many soloists, and networking is a good way to build it. But people have to remember you to refer clients, so how you introduce yourself to people you meet is important to boost referrals.
Most of us see the decision to buy as the customer’s. But us soloists are, to a degree, defined by who we do business with, so our part in the decision is equally important. This short exercise will help you to focus on choosing the right customers.
There’s you in pursuit of winning new business, all excited by the prospect landing a star client. You’ve spent months, even years, perfecting your policies and procedures and as quick as a flash you shoot yourself in the foot by giving stuff away.
Every business needs a few influential people willing to speak glowingly about what you do and regularly send a business referral or two your way. Here’s how to cultivate these gems so both parties get great value from the relationship.
When I introduce the subject of building rapport to clients I sometimes get the response “It's okay, I get on fine with people” and a look that says “no need to cover that, let's move on”. Well, not so quick!
In the pursuit of new business, do we sometimes focus too much on increasing sales and not enough on building relationships?

Understand what makes your prospective new clients tick and you're on the way to doing business with them.

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