Effective business communication skills
Clear and effective business
communication skills are essential for running a successful business, but due to the different experiences
and backgrounds of each client, it’s not always easy.
This section provides advice on a wide range of business communication skills including explaining
difficult concepts, avoiding business jargon,
managing anger
and managing
difficult conversations. It also looks at specific types of communication including telephone
sales techniques and informal business
communication.
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Communication skills articles
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Do you want to express yourself better in your business writing? Then tidy up your sentences. Looking closely at sentence length and structure will help make your words work for you.
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As soloists, most of us have to write our own marketing material whether or not we enjoy writing. Often we’re so busy thinking about what we want to say that we lose sight of our audience. Even experienced writers can fall into this trap.
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When working on a piece of written communication it is easy to focus on the words and overlook the design of the message. Here’s how to craft your message perfectly.
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Many solo business owners are passionate about good writing skills and the English language. Clients are passionate about this, too, and many will buy elsewhere if the writing is bad.
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First impressions count and we usually judge a piece of business writing on its visual appearance before we’ve even read a word.
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With so many different punctuation rules that need to be followed when writing the English language, it can sometimes get confusing. This article outlines the correct use of apostrophes.
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As most soloists can’t afford to pay a proofreader to edit their writing, the occasional typo is inevitable. However, to make sure your final copy is as good as possible, here are some tips for self-editing and proofreading.
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There’s nothing like an article on mobile phone manners to get people stirred up, as Megan Tough’s piece proved. In this article I look at the mobile vs email debate. Which business communication style do you prefer?
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As part of our lives as solopreneurs, we come across many different people who hold many different view points. To deal effectively with those who have a different opinion to our own, empathy is an important communication technique to develop.
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Business jargon can be misleading, confusing and boring, but as a soloist it is a trap we can easily fall into without even realising it. Here are ten tips on how to avoid business jargon and learn to speak a language your clients will understand.
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I’ve been working on some writing style guidelines designed to help our new contributors write their articles. I thought I’d share some highlights in the hope they’ll assist your own writing.
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Judging by our recent poll results, we reckon we're very good communicators. 70% of respondents describe their ability to communicate as 'higher than average'.
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Do you ever struggle when trying to explain difficult concepts? Clear communication is important in business, but due to the different experiences and backgrounds of each of your clients, it is not always easy.
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With delightful regularity, we receive feedback from the solo community offering some form of praise for the work we do here at Flying Solo. Occasionally, though, we'll receive a comment dealing with mistakes where the karma isn't so good.
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Do you ever get stuck trying to communicate a certain understanding of something? No matter what you say or how hard you try to make yourself plain, the person on the other end is just not getting it. So why aren't you having effective communication?
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The telephone is a communication vehicle where you only have one chance to make a first impression and like many aspects of the business development process, preparation can dramatically enhance your telephone sales techniques.
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Managing anger enables you to diffuse conflict and open a new way to communicate that’s powerful and authentic and serves all relationships - at work, in love and even with phone operators.
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For years, experts have been telling us it is essential to adopt a formal, professional communication style. But I believe it is way more powerful to drop the formality and add some humanity back into communication.
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It's easy for soloists to let their verbal communication skills lapse. If you worry about what to say at a networking event and would rather email than pick up the phone, your verbal skills may be a bit rusty.
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You don't need psychic powers to work well with your clients, but you do need to be an effective communicator. Here are five steps that will make a huge difference to your business communication skills... and take away the guess work for good.
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Has modern technology stifled effective business communication and depersonalised our relationships with our nearest and dearest? Is a text message as meaningful as a hand-written note? I think not.
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Effective communication skills are critical to running a successful business. However, every now and again, we inevitably have difficult conversations. Here are some tips on how to face up to the task.
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One of the most important client communication skills soloists need to master is the ability of saying ‘no’ to certain requests.