Effective business communication skills

Clear and effective business communication skills are essential for running a successful business, but due to the different experiences and backgrounds of each client, it’s not always easy.

This section provides advice on a wide range of business communication skills including explaining difficult concepts, avoiding business jargon, managing anger and managing difficult conversations. It also looks at specific types of communication including telephone sales techniques and informal business communication.

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Communication skills articles

• Marketing

  Communication techniques: Showing empathy

  As part of our lives as solopreneurs, we come across many different people who hold many different view points. To deal effectively with those who have a different opinion to our own, empathy is an important communication technique to develop.

  • Published 07 December 07
  • Zern Liew
  • 4 Comments

• Marketing

  Ten tips on how to avoid business jargon

  Business jargon can be misleading, confusing and boring, but as a soloist it is a trap we can easily fall into without even realising it. Here are ten tips on how to avoid business jargon and learn to speak a language your clients will understand.

  • Published 12 October 07
  • Megan Hills
  • 2 Comments

• Marketing

  Clear communication: how to explain difficult concepts

  Do you ever struggle when trying to explain difficult concepts? Clear communication is important in business, but due to the different experiences and backgrounds of each of your clients, it is not always easy.

  • Published 10 August 07
  • Jess Tyler
  • 4 Comments

• Marketing

  Effective Communication: Facing the frustration of "you don't understand!"

  Do you ever get stuck trying to communicate a certain understanding of something? No matter what you say or how hard you try to make yourself plain, the person on the other end is just not getting it. So why aren't you having effective communication?

  • Published 07 May 07
  • Kath O'Sullivan
  • 7 Comments

• Marketing

  Telephone sales techniques: Preparing for calls to prospective clients

  The telephone is a communication vehicle where you only have one chance to make a first impression and like many aspects of the business development process, preparation can dramatically enhance your telephone sales techniques.

  • Published 28 March 07
  • Richard Woodward
  • 3 Comments

• Marketing

  How managing anger helps you communicate

  Managing anger enables you to diffuse conflict and open a new way to communicate that’s powerful and authentic and serves all relationships - at work, in love and even with phone operators.

  • Published 05 March 07
  • Kath O'Sullivan
  • 5 Comments

• Marketing

  Why informal communication styles work

  For years, experts have been telling us it is essential to adopt a formal, professional communication style. But I believe it is way more powerful to drop the formality and add some humanity back into communication.

  • Published 26 February 07
  • Megan Tough
  • 7 Comments

• Marketing

  Improving your verbal communication

  It's easy for soloists to let their verbal communication skills lapse. If you worry about what to say at a networking event and would rather email than pick up the phone, your skills may be a bit rusty.

  • Published 19 January 07
  • Sue Currie
  • 9 Comments

• Marketing

  Business communication skills: Throw away your crystal ball

  You don't need psychic powers to work well with your clients, but you do need to be an effective communicator. Here are five steps that will make a huge difference to your business communication skills... and take away the guess work for good.

  • Published 29 September 06
  • Kath O'Sullivan
  • 5 Comments

• Marketing

  Get personal for effective business communication

  Has modern technology stifled effective business communication and depersonalised our relationships with our nearest and dearest? Is a text message as meaningful as a hand-written note? I think not.

  • Published 25 August 06
  • Karen Morath
  • 4 Comments

• Marketing

  Effective communication skills: Managing difficult conversations

  Effective communication skills are critical to running a successful business. However, every now and again, we inevitably have difficult conversations. Here are some tips on how to face up to the task.

  • Published 04 October 05
  • John Raymond

• Marketing

  Client communication skills: The Power of saying 'No'

  One of the most important client communication skills soloists need to master is the ability of saying ‘no’ to certain requests.

  • Published 06 July 05
  • Sam Leader
  • 2 Comments