Customer service tips

Exceptional customer service is something every business should strive towards, although good customer service skills don’t come naturally to everyone.

In this section we provide you with plenty of customer service advice to help you develop exceptional customer service skills. From how to handle customer complaints and having the right attitude to going the extra mile to provide exceptional customer service, these tips should ensure your clients keep coming back for more.

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Customer service articles

• Marketing

  Client feedback: Do you shy away from it?

  If you did a bad job for a client, would you be happy for them to let you know where you went wrong? Do you seek client feedback or would you prefer not to know?

  • Published 25 April 08
  • Linda Anderson
  • 8 Comments

• Marketing

  How to handle customer complaints

  How often are you pleasantly surprised by great customer service? If you’re like me, then sadly not very often. But recently, I had a good customer service experience that demonstrates the best way to handle customer complaints.

  • Published 21 November 07
  • Tim Reid
  • 8 Comments

• Marketing

  Exceptional customer service: Having the right attitude

  Every business should care about providing exceptional customer service. But what does that “service” really mean?

  • Published 10 November 06
  • Zern Liew
  • 4 Comments

• Marketing

  Effective customer service: Keeping your client informed

  Keeping your client informed, particularly when things aren’t going so well, can save your relationship and boost your business. The secret to effective customer service is how you contact your client - and how often.

  • Published 20 October 06
  • Megan Hills
  • 6 Comments

• Marketing

  Customer service example: a tip on how NOT to do it

  Soloists who dazzle their customers from the outset are likely to live happily ever after. Unfortunately, the reverse is also true. In this customer service example I ended up on the receiving end of an IT service provider having 'one of those days.'

  • Published 23 January 06
  • Karen Morath
  • 11 Comments

• Marketing

  Exceptional customer service

  Even if your customer service is good, there will be times when you ought to push the boat out and provide exceptional customer service.

  • Published 02 November 05
  • John Raymond

• Marketing

  Good customer service skills: Is your business a leaky bucket?

  Are you busy welcoming new clients through the front door, only to have existing ones go out the back? Good customer service skills can overcome this problem.

  • Published 22 August 05
  • Thomas Murrell
  • 2 Comments