Complaints & dispute resolution

Problems arise every day between businesses and their employees. Most problems between employers and employees relate to issues such as wages, awards and agreements, harassment or discrimination.

While there are many ways to resolve conflicts, most problems can be resolved through simple discussion and common sense between the parties. In virtually all instances, you should at first attempt to resolve a dispute through direct discussion and negotiation.

Establishing a process to resolve complaints is an important part of your legal responsibilities as an employer.

What to do...

Read the Human Rights and Equal Opportunity Commission information about employer responsibilities and anti-discrimination policies and complaint handling for small business.
Visit the Workplace Ombudsman website for information on workplace rights and rules.
Refer to the Workplace Authority page on workplace disputes.
Contact the Workplace Authority Workplace Infoline for business assistance.
See the list of specific advisors who provide dispute resolution advice for specific industries.
Some industry associations provide assistance to their members - see our directory for contact details.
Find out about complaints and dispute resolution in your state or territory.