Resolving franchising disputes

If a dispute occurs and it cannot be resolved between you (the franchisor) and a franchisee, the Office of the Mediation Adviser (OMA) can help you resolve it without going to court. The OMA has a specialist panel of mediators across Australia who are trained in mediation and have commercial experience. There is a fee once the mediator is appointed.

What to do?

Find out what assistance is available from the Office of the Mediation Adviser.
See the Dispute resolution page under our Fair trading topic for information on dispute resolution and handling.
Consult a business adviser, accountant or solicitor for advice.