We ask the tough questions
When meeting someone, would you rather they thought you were charming or mysterious? Why?
Mysterious - sometimes when I meet a "charming" person I just wish they would peel back the superficial layers and be more genuine. Also, to be truthful, I doubt anyone has ever described me as charming.
What's the best bit of feedback you've ever had?
I love it when I'm told how lovely/skilled/efficient my staff are. I think it's pretty easy to keep a customer happy on your own but to grow your business it's essential to find people who your customers grow to love.
What’s your proudest moment?
I tend to puff out my chest when the franchise network collated data comes in each month and our outer suburban little business has the highest sales. The trick going forward is to turn high sales into bottom line success.
What’s your number one stress relief tactic (keep it clean!)?
Golf. I've always been involved with playing, coaching, umpiring sport despite my complete lack of built-in talent. Golf is the only game that I'm getting better at as I get older.
What’s your favourite film, book and album?
Film: Dogma (Kevin Smith appeals to my warped sense of humour).
Book: Would it be uncool of me to admit that I don't really read many books? The books that I do read are business/investment related. The Wealthy Barber by David Chilton comes to mind as a good one. Album: Ten by Pearl Jam. When I was 17, my Dad told me that the music I like now would be the music I listen to all my life. I scoffed at the time thinking he was merely providing a justification for still listening to Queen and CCR. But Dad was right (don't tell him).
What’s the smartest bit of marketing you’ve ever done?
Hand delivering hastily thrown together brochures in the days after the March 2010 hail storms.
What’s the one resource you’d never be without?
I'd be lost without broadband. But a close second is access to the other Hubbies in the network. We meet regularly and share advice and support.
What’s the most enjoyable element of your work? And the least enjoyable?
Best is receiving great feedback from happy clients. Worst is chasing payment. Since starting this business I've definitely seen the best and worst in people.
What inspires you most about your work?
Walking into a depressing mess and turning it into a home which makes the owner visibly proud.
What do you love most about running your own business?
Walking the kids to school.
If your office caught fire, what would you grab first? What would you toss into the flames?
I work from home. Years ago, we did actually catch fire. I ran around like a headless chook while my wife had the good sense to ring the fire brigade who turned up en masse moments later to save the day. What did I grab? From memory I managed to get the dogs into a car and out of harm's way. I also found a fire extinguisher to douse the flames.
If you could improve one thing about your work, what would it be?
Growth to the size that the business could move out of my home. There are always tools, materials and often staff on my front lawn. I wish we could take the business elsewhere.
And now comes the plug!
What do you do? Who for? And how does it benefit them?
Ben Jones is a handyman in Ringwood who provides property maintenance services within Ringwood, Ringwood North and Warranwood.
And where can we find out more?
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