Business technology
Articles
Business technology
Why you should change your password
If you use the same password for multiple applications or you rarely, if ever, change your passwords, you need to read this.
Business technology
Password management tools
Like most people these days I have dozens of passwords for all sorts of things. Managing and remembering all of these passwords can be...
Business technology
How to keep your data private
Everyone has personal information on their computer they’d prefer to keep private. But how can you ensure your data doesn’t get into the wrong...
Business technology
Securely erasing old computers and devices
Don’t sell or dispose of an old computer or device without reading this first.
Business technology
Email scams: a case study
There are an infinite number of email scams doing the rounds. Do you know what to look out for?
Customer experience
Customer expectations: You promised, now deliver…
I am somewhat tenacious when it comes to getting what I’ve paid for. I even once managed to get a brand new car replaced...
Business technology
Managing webmail
When I recently switched to a Google Apps Gmail account, a few frustrations occurred. Here are the solutions I discovered for managing webmail –...
Customer experience
Customer service: What are you promising but not delivering?
What customer service messages are you sending your clients? Are you sure they’re receiving the ones you intend?
Business technology