Growth
Articles
Planning
How a business planning day can work for you
You have heard it numerous times – you should be working on the business as well as in the business. Business planning is just...
Productivity
Supplier relationships: Supporting your brand
Every business from soloist to multi-national, invests in their brand. But there are external factors such as supplier relationships contributing to other’s perception of...
Growth
Solo business growth strategies
As a soloist, you may love your work but for many there comes a time when you reach the limit of your experience...
Marketing
Mentoring: What I have learnt from my mentor
Humans are sponges for information and advice, which is what makes mentoring so valuable. A mentor helps us clarify our goals and urges us...
Growth
Six ways to stimulate business innovation and creativity
Have you ever thought “when I get more money or have more time, then I can start thinking of new ideas”? If you have,...
Customer experience
Customer surveys: Writing a customer satisfaction survey
Measuring customer satisfaction is a great way to focus your business development on the areas that will really make a difference to your customers....
Customer experience
Customer feedback surveys: What’s the point?
In previous articles, I focused on making your survey easy to answer, survey design and survey writing. To get the most meaningful results from...
Customer experience
Survey writing: Is your survey easy to answer?
When survey writing, the wording of response options should be carefully considered. Customer surveys should be easy to answer, not a chore and good...
Customer experience