Does your strategic plan sit on a shelf gathering dust? If it’s full of abstract goals, vague strategies and useless key performance indicators (KPIs),...
Why waste time surveying your customers about how satisfied they are with your products and services, when research shows that customer engagement is a...
Most solo entrepreneurs are "bright idea" junkies who see business performance measurement as tedious and non urgent. Yet wasted time, money and effort can...
Measuring is about knowing how things really are, instead of guessing. But it's also, possibly even more beneficially, about finding out what really works,...
Business processes are the flows of activities that get things done in your business. Once processes are identified and measured, you can automate, streamline...