Customer experience
Articles
Digital marketing
Podcast: Marketing Q & A
Hear Tim Reid talk briefly with the father of creative and innovative thinking, Dr Edward De Bono, as well as answering some interesting marketing...
Digital marketing
Podcast: How to promote a bricks & mortar business online
Want to learn more about online marketing? Hear how entrepreneur, Dave Jenyns, has taken a bricks and mortar retail business into the online world.
Digital marketing
Podcast: Secrets to using Facebook as a small business marketing tool
Want to know how to use Facebook to successfully market your business? Tim Reid & Luke Mouton talk to Jennifer Sheahan to find out...
Digital marketing
Podcast: Why marketing should be at the heart of your business
In this show, 21 year old Young Entrepreneur of the Year Pete Williams explains how a great marketing strategy underpins his success.
Marketing
Podcast: How to generate free publicity
Free publicity? Bring it on! Tim Reid & Luke Mouton's entertaining and insightful podcast shows you how to get the word out... for free.
Branding
10 things you need for strong brand building
I speak to groups of business owners weekly about what you need for strong brand building. The first thing I emphasise is brands are...
Customer experience
How to handle customer complaints
How often are you pleasantly surprised by great customer service? If you’re like me, then sadly not very often. But recently, I had a...
Digital marketing
Get more business with sampling
I know sampling isn’t new. But lately I’ve been thinking that such an effective marketing tool, with the ability to get lots of people...
Digital marketing