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Astrid
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Hi Grant and all

My first posting here :)

I can only hightlight what you’ve written. I’ve learned that he old saying is still true – that you get 80% of your business from 20% of your clients. And that it is important to keep a good relationship with these 20%.

Re your no 2): I think it’s also important to show and tell potential customers and clients in these days the advantages of working with us. Small microbusinesses vs larger corporations. Our knowledge has been build within larger companies – now we are much more flexible. Timewise, costwise.

Cheers
Astrid