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Adam Randall
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My thoughts are you generally get what you pay for, although Google has definitely purchased a few good companies and is offering some really good quality programs at no cost, this will only increase with time.

Here is a link to an article I did a while back on choosing the right business accounting software

Ultimately there are pros and cons to each. For someone who has not had much experience with computers then the free software like Open Office would be the same learning curve as MS Office.