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Last week I discovered the power of talking to my customers just to say hi and see how they’re going. I was actually trying to find a few people that could be case studies for a story a journalist was writing about my work. So it was totally accidental but I so glad it happened!

Wow. I felt my passion reignite straight away.

So now I’m trying to talk to at least one customer each day, by phone ideally, just to stay connected with the outside world, connected to the people I am here to serve, and connected to those that appreciate and experience a great difference from my work.

I wouldn’t say I’m relying on customer feedback for my passion, but it sure does help when you feel that passion draining away.

Plus you can keep your finger on the pulse of what your customers need and want…