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Paul C
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Hi Blondie,
A RMA does not need to be a scary thing. If you look at the business from the outside in (and this is where someone independant is handy) document “What” could happen, “What” is the liklihood of it happening, (L), “What” is the consequence of it happening, (C). the risk is the L X C. Then document and implement what controls are required to minimise the risk. All risk does not need to be controlled. Identified minor risk may be accepted as to control it does not justify the expense or effort. I usually find that the exercise of identifying and documenting the risks will demonstrate a level of due dilligence which should assist your insurance to reassess your premium.

Paul C