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martinprint.com.au
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The best thing I find with 1300 / 1800 numbers is that you can have them diverted to any number you like. Meaning that if you move, you wont have to re-print / change all your stationery / advertising / have your phone diverted etc.

You can also have the 1300 number divert to several land line / mobile numbers allowing more clients to get through to you.

We used to have problems with our line being engaged with 4 incoming lines. However now we route the 1800 number to one single DID (Voice over IP) number with 20 channels and if for some reason that fails, it then tries other numbers.

It also gives you the perception of being a larger business and thus more credibility.