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Adam Randall
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I can never work out what goes on in peoples heads when they ask for something and then don’t want to pay for it…..

I have been running an IT business for about 5 years now and not once, not once has someone said to me during a problem they really want fixed, I can only afford 2 hours of your time!! Even after I mention I cannot guarantee how long it is going to take.

Once the problem is fixed though, I have heard every trick in the book…..

Anyone in any service industry should read the book “selling the invisible” It highlights how and why people do not like paying for service based products.