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chrismo, post: 13698 wrote:
Thanks Paul and Shane,
It seems crazy Optus cant do what I think is a pretty simple feature. I might have to look at using a Net phone or diversion to a mobile or maybe move onto Telstra. Its frustrating as I even sought advice from a local Optus rep regarding my needs!

I dont understand why you cant do a diversion via a handset the same way you can via a mobile phone?

Great advice they have given.

There are easier ways to do all of this…… much easier ways.

yes Optus can do it, the person you are speaking to is focused on sales, not customer service! typical and not unusual.