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previous business i have run have used expensive phone systems with telstra spending well over $500 a month on phone calls because of 1300 numbers.

My new business has just got onto hosted pbx using ip phones (In simpler terms using voip for calls but still getting the functionality of a big company phone system including press ‘1’ for .. etc with message bank after certain rings, call forwarding)

Its fantastic for about $50 a month we have 4 lines, two phones, answering service, personal on hold music and 10c untimed national calls. Has saved us a fortune and helps our small business look more professional. The company we used is http://www.mytel.net.au but there are other ones out there. search google for “hosted pbx”