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Sophie –

Fixing a car is also an individual thing. Not all mechanics have the same amount of knowledge or experience. Not all of them work to the same speed or standards. How do you find these things out? You ask questions. You don’t just go on feel. Designer and client is a relationship. Relationships are built on trust and communication. 99designs has non of that. It caters to kids with cracked copies of illustrator with no experience or idea of the industry they aspire to work in. Any designer worth their salt, knows this. It is people like you and brett who think it’s normal, then you recommend it to others and the whole thing snowballs.