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soliddata
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I have heard some big stories at recent seminars and viewing some web info in the past few days. It looks like using twitter as a mechanism to bring your user/customer/reseller/etc community closer to you is working for many companies – best example being Ford.

I love Slideshare, and here is a couple of slide presentations on these thoughts of things:
http://www.slideshare.net/rashmi/meet-sarah-on-linkedin-presentation
http://www.slideshare.net/scottmonty/keynote-omma-global-2009

Kevin