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I have recently added http://www.websitealive.com with the free trial to one of my websites. It doesnt require you to download anything, very user friendly and even has a tracking code that means you can have a live view of people on your website and even send them a live request to see if they need help. Fully customiseable as well.

It is pricey but i have found it good to see what a professional one can do so now when i look for a cheaper or free one I have a comparison.