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FionaFell
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I contemplated adding a live chat options to my website. Then decided against it.

Being a sole operator I contemplated the level of distraction that would be present if I had to be logged in, and tied to the program, 24/7 or even 8/5. Thats a lot of time to be open to interruption.

I have nothing against talking to prospective clients, but I also need time to commit to working for my current clients, building their websites takes focus and attention to detail.

(Adding live chat in the middle wouldn’t really help me keep that focus on the task at hand)

Assess how much attention you need to have in the ‘task/thing’ you are selling and see if having people pop in with questions throughout your day would stop you doing your best work.