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Please not that its called foundation server, and your not using server hardware :p.

Be careful offering repsonse times in SLA’s. This can really bite you if you have two clients go down at once and you are a one man band.

for example, you wouldnt make part of your sla that you will be on site within 4 hours. This is basically totally unrealistic if you are a one man band.

If they wanted an sla like that, they would be paying for it let me tell you that much!

Maintenance only really needs to be billed @ 2 hours labor if they are a small bizzo, maybe even 1.

at least that way someone is monitoring the server, and you have locked in a client for 1 hr a month of work. put it this way, that one hr labour probably pays for your mobile phone bill every month.