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Part of the answer is in your question. You use the word couier service. I was reading the thread thinking the typical couier service that picks up from businesses and delivers….

So I was thinking why not buy a courier service – there are plenty that struggle, but you buy the contacts – then evolve the business to something more specialised (think logistics ;) )

But then you mention personal shopper style approach that included delivery (aka courier)….which you could do online easily making use of one of the many member services (like some of the credit card companies do) who offer buy cheapest services.

I suspect the research may be failing because the questions are not right and (dare I say it!) people don’t understand.