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FionaFell
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Remove the ‘friends’ element, and ask yourself the same question.

I know that may sound a little harsh, but it may be the way to stand firm on your standard procedures for ALL clients.

They may be using the friend card to take advantage of your kind nature.

Shut them down as you would any other client, and do not turn the site back on until payment is received in full and cleared (or whatever your normal process is)