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Chris Bates
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GDay Julie,

The error (501) you receive is an error when your browser gets the data back from the web server. You’ve done that first step of troubleshooting, the problem IS with YOUR computer.

Re-installing Firefox doesn’t actually reset it’s preferences. Disable all of your plugins, and then follow the instructions in the link below.

http://support.mozilla.com/en-US/kb/Resetting%20preferences

Let us know if that works.

Cheers,
Chris