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A quick update to my original post – have had someone else check their international postal guide and tell me when sending registered mail only documents can go as letters – everything else is a parcel. So, sounds like the transaction today went as it should have – my mistake. In general though, on standard mail there does seem to be inconsistencies.

I’d still like to hear if its a done thing or not to meet with someone at the post office to discuss your business’ needs and how you can work with the post office to work out mutually beneficial arrangements.