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Tracey Anne
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I agree with John Sheppard to an extent. I don’t believe ALL businesses need to be on the web – if I’m a plumber or a chippie, my reputation is everything and if I’m honest and offer good value for money the customers will come (I’ll add the caveat that if I’m a tradesman in a suburb/area with gazillions of tradesmen it couldn’t hurt).

Likewise a Newsagency doesn’t need a website – I don’t know a single person who doesn’t just go to the NEAREST one to where they work or live.

For service-type businesses without a shopfront, there is no question. An internet presence is everything.