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PerfectNotes-Kathy
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Hi,

Obviously, I am biased – but I believe CRM is worthwhile. However, I absolutely agree with Ray – you need to work out what you will use (which is not always as simple as what you need!) and what it needs to link to, THEN start talking to vendors/providers about what they can offer. It is much more difficult to plug in major extra bits after you have a system in place. Note that a good vendor/provider will make sure that you have carried out this process before they make suggestions – if they don’t, find someone else…

HTH
Kathy