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Anonymous
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I’ve just started using salesforce.com and I have to say I’m very happy with it.

I can’t speak to the features of the above mentioned CRMs but here are some of things that have got me hooked.

  • iPhone app
  • sync tasks, calendar and contacts to my Outlook
  • project management application
  • automate my companies business rules (great for getting consistency between projects)
  • application for managing cases and issues experienced by my clients

Like I said, not sure if the other CRMs can do this but having all my data linked, tracked and accessible from everywhere is just gold